Shipping Questions

Q: How much is the shipping cost?
A: E-Z HAUL CARTS are shipped to residential and commercial addresses within the 48 continental states at the prices shown on the website. REPLACEMENT PARTS will have shipping charges added to the prices listed on the website. These charges are based on standard small package carrier rates in effect at the time of shipment from our warehouse to the destination address. Please proceed to the online store

Q: I live outside the US continental 48 states, can I order from EZ Haul Carts and what is the freight cost?
A: Absolutely, you may order from EZ Haul Carts but we need to find a carrier that will deliver to you before we can quote the cost. If you live in Hawaii, Alaska or Canada this should just be a small incremental shipping charge. If you are an International customer send us an email and we will respond to you with a quote.

Q: How will my cart be shipped?
A: The 5.5, 8.0 , 11.5 cubic foot carts ship by FedEx, or DHL Ground. All multiple 11.5 cubic foot cart orders ship by common carrier.

Q: I need my cart right away. Can you ship by Express Freight?
A: In most circumstances we can upgrade shipping to Express. You will need to contact us by email or telephone to discuss the options. There will be an additional freight charge for any shipping other than standard ground shipping.

Q: How will the cart be packaged?
A: Individual carts are boxed. In the case of a multiple cart order the frames may arrive assembled on a pallet.

Q: When will my order ship?
A: We strive to process all orders as soon as possible and generally ship within 2 - 4 business days after receiving your order. Of course, this is an estimate and depends on availability. If timing is critical, please email us for more information.

Q: Will my cart arrive assembled?
A: Most orders ship by UPS, FedEX or Airborne ground services. Because of size restrictions cart must be shipped in a box"knocked-down." In most cases assembly should only take about 20-30 minutes. Note: If you are ordering multiple carts or some 11.5 cu. ft. models we may be able to ship the cart with the frame assembled.

Q: Where do you ship from?
A: Our manufacturing plant and warehouse are in Van Nuys, California.

Q: It's been awhile since I placed my order, how can I track my shipment?
A: You should have received a tracking number with your shipping confirmation email, if not let us know and we can provide one. (Note: we may not have a tracking number for you for 3-5 days after placing your order) If you have a tracking number go to these links UPS / FedEx / Airborne Express

Q: What if my order comes in damaged?
A: All items are shipped in new condition and accepted by the freight company as such. If an item is damaged during a UPS/FedEx/Airborne shipment or LTL Shippment you should not accept the item. If the outside packaging is damaged but you are unsure of the condition of the contents either open it in the presence of the driver before signing or sign that the packaging was damaged in transit and contents maybe damaged. This is for your protection. If the item is accepted free and clear of damage by the receipient they must file a claim with that carrier.